How does Business Process Outsourcing give you a Competitive Advantage?

Businesses are constantly looking for ways to effectively optimize costs and resources and stay competitive.

To put this idea into perspective, let’s take a look at some interesting statistics for the Canadian business process outsourcing sector. Continue reading

Top 10 Metrics to Monitor the Health of Your Help Desk

All of us have heard the famous adage – prevention is better than cure. This holds true when it comes to your help desk. You should check the health of your help desk to spot problem areas and fix them before they escalate and adversely affect your customers’ experience.

If you decide in favor of help desk outsourcing, it becomes even more critical to keep track of the efficiency your service provider in managing your help desk. Continue reading

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