“You are the face of support and crucial to ensuring the success of all of our initiatives … having said this, the project was in the green across the board – your first call resolution, follow-ups and timely statistics led the way. Our hats go off to everyone … thank-you so much again and keep up the great work!” – Large Energy Company
“We have been very pleased with the support services provided by NetPulse. Since our partnership, we have seen significant improvement in the service levels to our customers.” – Large Business Analytics Company
“After migrating the customer technical support function to NetPulse, we were able to achieve a significant increase in service levels and customer satisfaction … We have been very pleased and satisfied with services provided by NetPulse and as a result expanded our partnership with them by outsourcing additional functions to them, which allowed us to focus on our core competences. We would be happy to recommend NetPulse outsourcing services to other companies… ” – Security Company
“NetPulse has provided us with an exceptional level of services, end-to-end process improvements and a strong commitment to our success. Throughout our relationship, NetPulse has been very responsive to our needs.” – Telecommunications Company
“Through our relationship with NetPulse Services we have had access to the highest level of technical expertise in designing and coordinating projects, as well as complex problem solving in a timely manner. Your services had more than paid for themselves in the savings we have experienced in terms of telecommunications and IT costs.” – Large Industrial Chemicals Company
“NetPulse has been an important partner for our business. They have provided sound and practical advice on the evolution of our network systems and have consistently managed those systems to ensure their reliability and security. Their support staff are well-trained, knowledgeable, responsive and courteous. NetPulse provides tremendous value to Bata Limited. They have consistently proven to be the right choice for our business.” – Retail Company
“Please convey our compliments to your entire staff for successfully handling the Bulloch rollout activities to our Petro Canada Retail Network in June. Your team has been diligent and provided solutions on how to close gaps when they occurred. It was truly a commendable performance.” – Large Energy Company
“I want to thank you personally for your contribution and that of your team in rectifying our systems outage last week … I am most grateful to you for your diligent effort in correcting the situation.” – Large Transportation Company
“NetPulse seems committed to providing exceptional customer care. Whenever we have needed assistance whether during business hours, after hours or on weekends, NetPulse has been there to help us, and we have never been disappointed. The wait time to reach NetPulse’s Technical Support team is minimal and problems are resolved very rapidly. We are constantly dealing with the same technicians who now know our network well and are capable of anticipating and resolving issues even before they turn into problems.” – IT Consulting Company
