NetPulse has been providing IT Management and Business Process Outsourcing Solutions to North American companies for more than ten years. Our services are delivered by trained, experienced, and motivated technical service agents and network and systems engineers.
To ensure the highest level of service quality for our clients we recruit and train the best candidates for each position. Agents’ and managers’ earnings are directly tied to team and individual Quality Ratings and each employee is required to complete a mandatory minimum number of days of training each quarter. We regularly evaluate our own performance using formal surveys. Regular meetings guarantee that we reinforce understanding, accountability, and acceptance of our customers’ requirements.
Over 80% of NetPulse staff are technically qualified or are involved in working with/supporting complex, technology-based products and services. With NetPulse, you have access to an entire pool of talented and skillful resources who specialize in Windows and Linux platforms, Network, Security, DBA, Storage and Virtualization. Our people have many certifications, including:
- Information Technology Infrastructure Library (ITIL) v3
- Six Sigma
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Internetwork Expert (CCIE)
- Microsoft Certified IT Professional (MCITP)