Businesses are constantly looking for ways to effectively optimize costs and resources and stay competitive.
To put this idea into perspective, let’s take a look at some interesting statistics for the Canadian business process outsourcing sector. Continue reading
Irrespective of how the economy is performing, there’s always pressure on IT managers or departments to cut costs. IT analysts agree that a majority of an IT budget has to be put towards operations and maintenance leaving only a sliver of it for innovation.
Virtualization technology developed at a high pace in recent years, initially with server virtualization and then with desktop virtualization. The basic hierarchy and link between the PC hardware, operating system, applications, and display is broken in the latter. This enables several desktop clients to be functional from anywhere and the data to be managed in a centralized way. Security, updating systems or software, recovering data when individual systems fail, and so on becomes easier. Continue reading
As more and more businesses are dealing with a global and mobile workforce, often spread across many countries, there has been a trend towards cloud computing. Along with offering secure data storage on the cloud, this technology empowers both enterprises and individual end users to use their resources more efficiently. Continue reading
All of us have heard the famous adage – prevention is better than cure. This holds true when it comes to your help desk. You should check the health of your help desk to spot problem areas and fix them before they escalate and adversely affect your customers’ experience.
If you decide in favor of help desk outsourcing, it becomes even more critical to keep track of the efficiency your service provider in managing your help desk. Continue reading