Top 10 Metrics to Monitor the Health of Your Help Desk

All of us have heard the famous adage – prevention is better than cure. This holds true when it comes to your help desk. You should check the health of your help desk to spot problem areas and fix them before they escalate and adversely affect your customers’ experience.

If you decide in favor of help desk outsourcing, it becomes even more critical to keep track of the efficiency your service provider in managing your help desk. Continue reading

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